This book is a unique collection of thought-provoking and contemporary case studies produced by selected administrators of the International Islamic University Malaysia (IIUM). It contains twenty-one (21) interesting cases written based on their managerial experiences at various offices. It provides comprehensive coverage of the most important management problems, dilemmas and most timeless leadership wisdom. It highlights various issues ranging from human resources, finance, customer service, administration, organisational behaviours, and others. The cases demonstrate the breadth of administration and management practice and the increasing importance and sophistication of roles of administrators at Higher Learning Institutions (HLIs) like the IIUM. This book is an essential resource for students and working professional especially those in HLIs such universities and colleges because it will help them test and hone their management skills as well as guidance in facing the challenges at some point in their careers using cases and scenarios at an educational institution setting.