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In this book, the author reflects upon his PhD research findings on significance of best practices of governance towards the quality of services given to customers and stakeholders. He discusses the development and importance of factors in best practices of governance that influence service quality beyond excellence and world class service quality in the State Stutory Bodies in Sarawak.

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Publication Date :

Length : 238 Pages

File Format : PDF

File Size : 35.00 MB

Country : MY

Language : English

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